اتفاقية المستشارة مقدمة الخدمة | Consultant Service Provider Agreement

Platform Management and Technical Development Clarification

The consultant acknowledges that the Elegance Code technical platform is professionally and operationally managed by Dr. Sumayah Wazir, with technical development and implementation by Prof. Ameen R Banjar under Freelance Work Documentation (MHRSD): FL-008799594, and that any future change in the commercial or legal operating status of the platform may be reflected in this Agreement or the platform Legal Centre.

Use of the platform does not authorise the consultant to legally represent the platform owner or operator, or to make warranties, legal statements, commitments, or guarantees on behalf of Elegance Code or its operator unless expressly authorised in writing.

1. Parties and Scope

This Service Provider Agreement applies to any appearance consultant, stylist, appearance specialist, colour analyst, beauty consultant, or similar independent provider who uses Elegance Code to receive, manage, document, or support client consultation requests.

By accessing consultant features, accepting invitations, managing bookings, reviewing client materials, or delivering services through the platform, the consultant agrees to this Agreement.

2. Independent Contractor Status

The consultant operates as an independent contractor and independent service provider. Nothing in this Agreement creates an employment relationship, partnership, franchise, joint venture, legal agency, or exclusive representation relationship between the consultant and Elegance Code.

The consultant is responsible for her own taxes, licensing, professional permits, tools, workspace, insurance, client communications, and legal compliance unless a separate written agreement states otherwise.

3. Eligibility, Credentials, and Truthful Information

The consultant must provide accurate identity, contact, experience, credential, and service information. Elegance Code may request verification documents or conduct quality review at any time. The consultant must not exaggerate qualifications, use misleading titles, impersonate another person, or make unsupported claims.

Profile photograph and business logo: the consultant may optionally use a professional photograph of herself or a logo of the salon or studio through which she works in her public profile. The consultant represents that she owns the photograph or logo or has valid legal permission to use and publish it through the platform. She must not use another person's image, business name, logo, or trademark without the rights holder's permission. The consultant is responsible for claims relating to content she provides, and the platform may request evidence of rights, reject the content, remove it, or suspend its display.

4. Nature of the Consultant Service

The consultant service is a human-led appearance consultation. It may include colour analysis, styling suggestions, body or face proportion observations, wardrobe guidance, beauty appearance recommendations, and report review. The service is not an instant automated digital product and must not be marketed to clients as a guaranteed app-generated result.

• The consultant must personally review the client request where required.
• The consultant must apply professional judgement before finalising recommendations.
• The consultant must allow reasonable preparation and review time.
• The consultant must clearly communicate that results are guidance and not guaranteed outcomes.

5. No Guaranteed Results

The consultant must not guarantee a specific aesthetic, social, commercial, physical, skin, body, or personal result. Recommendations are subjective and depend on lighting, image quality, body posture, client preferences, product availability, cultural context, and consultant judgement.

6. Not Medical, Dermatological, or Clinical Advice

The consultant must not diagnose medical conditions, skin diseases, psychological conditions, nutrition issues, or clinical concerns through the platform unless separately licensed and legally authorised to do so. Appearance guidance must be framed as styling and beauty consultation, not medical advice.

7. Direct Payment Model

Unless Elegance Code provides a separate written payment arrangement, consultation fees are agreed and settled directly between the client and the consultant. Elegance Code does not collect, hold, settle, or process the consultant’s professional service fee in its own account and is not the merchant of record for that fee.

The consultant is responsible for clearly informing the client of the consultation amount, payment method, timing, refund arrangement, tax or invoice obligations, and any cancellation terms before accepting payment.

9. Booking, Attendance, and QR Workflow

The consultant must use platform tools honestly and accurately. If tickets, QR codes, check-in actions, or session start buttons are used, the consultant must only confirm them when the client has attended or the session has genuinely started according to the applicable workflow.

False attendance marking, forged session proof, artificial status updates, or misuse of operational controls may result in immediate suspension or termination.

10. Cancellations, No-Shows, and Refund Receipt Upload

The consultant must communicate her cancellation and refund terms clearly to the client before accepting direct payment. Elegance Code does not intervene in financial arrangements between the consultant and client. All financial settlement, refund, or cancellation terms are the full responsibility of the consultant and client to manage between themselves.

If the consultant cancels a session or a no-show dispute arises, the consultant is expected to:

• Communicate directly and professionally with the client regarding any financial settlement.
• If a refund is agreed, make the actual money transfer through her own banking arrangements. The platform does not process, forward, guarantee, or hold any refund payment.
• Use the platform's refund receipt upload tool only to upload proof of the refund bank transfer to the client's account, so the client can confirm receipt through the app.
• Ensure that any uploaded receipt is genuine, accurate, and does not include unnecessary sensitive financial details.

Elegance Code is not responsible for incorrect IBANs, wrong account numbers, bank delays, rejected transfers, false payment claims, or refund disputes between the client and consultant. Fraudulent behaviour, including uploading false or fabricated payment or refund receipts, may result in immediate account termination and referral to relevant authorities.

11. Data Protection, Images, Confidentiality, and PDPL Duties

The consultant must protect client data, messages, reports, receipts, uploaded materials, and personal information with strict confidentiality. The consultant must comply with applicable data protection laws, including Saudi PDPL where applicable.

• Use client data only for the assigned consultation.
• Do not save, export, screenshot, transfer, post, sell, or reuse client images, receipts, reports, or messages outside approved platform purposes.
• Do not share client data with assistants, family members, other consultants, or third parties without authorisation.
• Immediately report suspected data leaks, unauthorised access, lost devices, or privacy incidents to Elegance Code.
• Delete local copies when no longer needed or when instructed by Elegance Code.

12. Professional Conduct

The consultant must treat clients respectfully, avoid discrimination, avoid harassment, avoid unsafe advice, maintain punctuality, communicate clearly, and provide services with reasonable professional care. The consultant must not shame, insult, exploit, or pressure clients.

The consultant is solely responsible for her personal and professional acts, statements, promises, direct communications, and any abusive, fraudulent, or unlawful conduct. Elegance Code is not the consultant's employer and does not endorse such conduct. The platform may nevertheless review reports and available records, take platform-level action, and cooperate with competent authorities as permitted or required by law.

13. Use of Platform Tools and Prohibited Content

The consultant may access dashboards, reports, client requests, AI-assisted tools, support chats, administrative features, chat attachments, and receipt verification tools only as authorised. The consultant must not reverse engineer, copy, scrape, overload, bypass, or manipulate platform systems, databases, algorithms, or security controls.

The consultant must not encourage users to upload unlawful, offensive, sexually explicit, privacy-invasive, defamatory, harassing, violent, hateful, infringing, fraudulent, or culturally inappropriate content. If the consultant becomes aware of prohibited content, suspected fraud, or misuse, she must report it through the platform or to Elegance Code support.

The consultant must not represent any app feature, AI output, report, or image-processing tool as a paid standalone digital product. These tools support the human-led consultation workflow only.

14. Quality Control and Reviews

Elegance Code may review service quality, response time, dispute history, ratings, client feedback, report completion, and compliance records. Elegance Code may provide guidance, require corrective action, restrict account access, or remove the consultant from the platform where necessary.

15. Intellectual Property

Elegance Code owns or licenses the platform, workflows, templates, report layouts, databases, branding, software, AI prompts, visual systems, and analysis structures. The consultant receives only a limited, revocable, non-transferable permission to use platform materials for authorised service delivery.

The consultant must not copy platform reports, templates, prompts, database structures, or client-facing materials for use outside Elegance Code without written permission.

16. Evidence, Logs, and Disputes

Elegance Code may rely on booking records, QR events, timestamps, support messages, consultant actions, uploaded proof, and system logs to investigate disputes, fraud, quality issues, or policy violations. Communications outside the platform may be considered but are not guaranteed to be accepted as authoritative platform records.

17. Suspension and Termination

Elegance Code may suspend, restrict, or terminate consultant access immediately if there is suspected fraud, data misuse, privacy breach, client harm, repeated complaints, poor performance, false information, legal risk, or violation of this Agreement.

Consultant-requested account deletion

An consultant may request account deletion from Consultant Account Settings inside the app or through the Data Deletion Request page in the legal centre. The request is reviewed and is not completed immediately where the consultant has active bookings, unfinished sessions, pending payments, refunds, receipts, disputes, or safety reports. The consultant remains responsible for completing professional and financial obligations and protecting client data until administration approves account closure. After approval, consultant access, the authentication account, and deletable data are removed, while limited records required for compliance, rights protection, or dispute handling may be retained.

18. Liability and Indemnity

The consultant is responsible for her own acts, omissions, representations, direct payment arrangements, taxes, regulatory obligations, and professional conduct. To the maximum extent permitted by law, the consultant agrees to hold Elegance Code harmless from claims arising from the consultant’s unlawful conduct, negligence, misleading claims, data misuse, or breach of this Agreement.

19. Governing Law

This Agreement is governed by the laws and regulations of the Kingdom of Saudi Arabia, unless mandatory law in another competent jurisdiction requires otherwise. Disputes that cannot be resolved amicably shall be submitted to the competent authorities or courts in the Kingdom of Saudi Arabia, subject to applicable law.

20. Contact

Operational, privacy, or legal communication: elegancecode.app@gmail.com.