الشروط والأحكام وسياسة الإلغاء | Terms of Service & Cancellation Policy

Management and Technical Development Disclosure

The management and technical development details shown in the Legal Centre are intended to provide clear initial disclosure of the professional management and technical implementation structure during the pre-launch stage and must remain consistent across the app, Terms, Privacy Policy, and Consultant Agreement. If the business model later requires a commercial registration, tax number, or additional licence due to expanded operations, payment collection, or a new regulated activity, this page and the app disclosures will be updated accordingly.

Elegance Code is a technology platform that organises and supports the relationship between the client and the independent consultant. Unless a later version of these Terms expressly states otherwise, the platform does not receive, hold, control, or process the consultation fee between the parties.

1. About Elegance Code

Elegance Code is a technology platform that helps clients request, organise, document, and manage appearance consultation sessions with independent consultants. The platform may provide booking tools, appointment records, session tickets, communication tools, consultant review workflows, image or measurement upload tools, and personalised reports connected to the consultation.

Elegance Code currently operates with a focus on the Kingdom of Saudi Arabia and may support users in Gulf Cooperation Council countries where the service is made available and lawful.

2. Nature of the Service: Human-Led and Not Instant

The consultation service is human-led. A client request does not automatically create an immediate entitlement to a final result. The normal workflow may include consultant review, appointment confirmation, in-person or real-time consultation, manual assessment, quality checks, and later delivery of a consultation outcome.

• The service may require a reasonable review and preparation period.
• Reports or recommendations may be updated, corrected, or completed after consultant review.
• Platform tools are used to support the consultant, not to replace the professional consultation.
• The client is paying for the professional consultation arrangement, not for a standalone digital product.

3. Digital Reports, AI-Assisted Tools, and Platform Outputs

The platform may generate or display digital reports, colour recommendations, face or body analysis notes, styling suggestions, appointment tickets, QR codes, or similar outputs. These outputs are ancillary to the consultation and are provided to document, summarise, or support the consultant-led service.

No standalone digital report, AI result, app feature, downloadable file, subscription, credit, or digital entitlement is sold as an independent product through the mobile application.

AI-assisted tools, if used, are supportive tools only. They may help organise observations or generate draft recommendations, but the consultation remains subject to consultant review, professional judgement, and the limitations set out in these Terms.

4. Independent Consultants

Consultants available through Elegance Code operate as independent service providers. They are not employees, legal agents, representatives, or partners of Elegance Code. Each consultant is responsible for her own professional conduct, direct client interaction, consultation quality, and compliance with applicable local requirements.

Each consultant is responsible for her own acts, omissions, statements, promises, session conduct, off-platform communications, arrangements, and published content. Elegance Code does not endorse personal, abusive, misleading, or unlawful conduct by a consultant and does not become a party to that conduct merely because the consultant appears on the platform. This does not limit the platform's right or applicable duty to review available reports, remove content, restrict an account, suspend a consultant, or cooperate with competent authorities as permitted or required by law.

Elegance Code may review consultant accounts, request evidence of credentials or experience, apply quality standards, and suspend or remove consultants who violate platform rules or harm user trust.

Consultant Review and Activation

Consultant accounts are not activated automatically upon registration. The platform may request professional information or supporting documents such as a CV, certificates, bank-account information, or other operational details, and applications may be reviewed by the administration before consultant account activation. This review does not guarantee a specific outcome for the client, but is intended to reduce fake accounts, support safety, and protect service quality.

5. Eligibility, Age, and User Responsibility

Users must provide accurate account information, booking details, contact information, preferences, images, receipts, and any other materials submitted through the platform. Users must not submit misleading information, impersonate another person, upload content without permission, manipulate booking status, misuse reports, or use the platform for unlawful, abusive, defamatory, or harmful purposes.

Minimum age and guardian consent: the platform is intended for users who are 18 years or older. If a user is under 18, a parent or legal guardian must supervise the use of the platform, approve any booking, approve any direct payment to a consultant, and remain responsible for the submitted data and consultation request. Elegance Code is not responsible for requests made by minors without the knowledge or permission of their parent or legal guardian.

Users are responsible for checking that any bank transfer, receipt, account number, IBAN, beneficiary name, appointment selection, image upload, and chat attachment is correct before submission.

6. Booking and Consultant Review Workflow

The booking and service workflow may include the following steps:

1. The client creates or updates an account.
2. The client submits a request, preferences, images, measurements, or appointment details.
3. An consultant or platform administrator reviews the request for operational suitability.
4. The appointment is scheduled, confirmed, rescheduled, or rejected according to availability.
5. The client attends the consultation or real-time service session where applicable.
6. The consultant completes, reviews, or approves the related notes, recommendations, or report.

Elegance Code may use status labels such as pending, under review, accepted, scheduled, in progress, completed, cancelled, or disputed. These labels are operational records and may be used for support and dispute handling.

Client–Consultant Communication Gate

The communication channel between the client and the consultant opens only within a defined service workflow, after a booking request is created for a specific consultant, the client uploads payment proof where applicable, and the consultant reviews and approves the receipt through the platform. Elegance Code does not provide open or random messaging between unknown users. In-app communication is tied to a specific service order and remains limited to the context of that order.

The platform may retain operational records such as booking time, receipt status, consultant approval status, order-related messages, and reports for support, safety, fraud prevention, and dispute handling.

7. Direct Payment Model and Merchant of Record

Unless a separate written arrangement states otherwise, the consultation fee is agreed and settled directly between the client and the independent consultant. Elegance Code does not collect, hold, settle, or process the consultation fee in its own account and is not the merchant of record for the independent consultant’s professional consultation fee.

If a user voluntarily uploads payment proof, receipt information, or transfer confirmation, it is used only for operational verification, support, and dispute handling. It does not convert Elegance Code into the payment processor or merchant of record for that independent consultation.

9. Attendance Verification, Tickets, and QR Confirmation

The platform may use tickets, QR codes, check-in actions, timestamps, or consultant-side confirmation controls to verify that an appointment has started or that the client attended. A successful QR scan or recognised session-start action is an operational confirmation that the session has moved into active service execution.

This verification is not a digital purchase unlock. It is an attendance and workflow record used to protect both the client and the consultant.

10. Cancellation, Refund, Direct Payment, and Receipt Policy

Elegance Code does not intervene in financial arrangements between the client and the independent consultant in any way. Consultation fees are agreed and settled directly between the client and the consultant. The platform does not collect, hold, or process those fees and is therefore not in a position to issue refunds, reverse payments, guarantee transfers, or arbitrate financial disputes between the two parties.

Any cancellation, refund, bank transfer, or financial settlement arrangement is the responsibility of the client and the consultant, based on what they agreed before the session. The consultant is responsible for disclosing her cancellation terms clearly before accepting payment.

If a dispute cannot be resolved between the client and consultant directly, either party may contact Elegance Code support. The platform may review available operational records such as booking records, receipt images, QR events, timestamps, messages, and system logs. Elegance Code may take platform-level action against a consultant or user who acts fraudulently or in bad faith, including warnings, suspension, restriction, removal, or referral to competent authorities where appropriate.

11. No Guaranteed Results

Appearance, styling, colour, beauty, body-shape, facial-geometry, and personal image recommendations are inherently subjective and may vary depending on lighting, image quality, camera settings, body posture, uploaded data, client preferences, culture, fashion context, consultant judgement, and product availability.

Elegance Code does not guarantee a specific aesthetic result, commercial outcome, skin outcome, body outcome, social response, or personal satisfaction level. Reports and recommendations are guidance tools and should be interpreted as professional styling assistance, not as guaranteed results.

12. Not Medical, Dermatological, or Clinical Advice

Elegance Code is not a medical, dermatology, nutrition, psychological, or clinical diagnosis service. Any references to skin appearance, facial balance, body proportions, colour harmony, or beauty preferences are for appearance consultation and styling support only.

Users should consult qualified healthcare professionals for medical, dermatological, psychological, nutritional, or surgical advice.

13. User Content, Images, Wardrobe Storage, AI Images, Receipts, and Consent

By uploading images, clothing photos, receipts, measurements, preferences, chat attachments, or other content, the user confirms that they have the legal right to upload and use that content for the requested platform purpose. The user grants Elegance Code, its authorised service providers, and where applicable the assigned consultant a limited permission to process the content for service delivery, account functionality, support, quality control, security, and dispute handling.

Consultant-side limitation: the consultant is not given a general right to capture, request, download, store, or reuse client body, face, iris, skin, vein, or analysis images. Any image that appears in chat or as a receipt is handled only for the specific purpose for which it was voluntarily submitted and only within the platform workflow.

Prohibited content: users must not upload illegal, offensive, sexually explicit, defamatory, harassing, violent, hateful, infringing, fraudulent, privacy-invasive, or culturally inappropriate content. The Smart Wardrobe is intended for clothing and accessory images only. Uploading prohibited material may result in content removal, account suspension, reporting to competent authorities, or other action permitted by law.

Users should avoid uploading unnecessary sensitive information, including full bank account numbers, passwords, verification codes, national IDs, private documents unrelated to the service, or images of third parties without permission.

14. Intellectual Property and Personal Use Licence

The platform design, workflows, analysis structures, templates, report layouts, software, algorithms, databases, visuals, branding, and generated report formats are owned by Elegance Code or its licensors.

The client receives a limited, personal, non-transferable licence to use their own consultation report for personal use. Resale, public republication, sublicensing, unauthorised redistribution, or extraction of platform logic is prohibited.

15. Privacy and Personal Data

Use of the platform is also governed by the Elegance Code Privacy Policy. Users acknowledge that personal data, images, measurements, reports, booking records, support records, and technical logs may be processed in accordance with that policy and applicable data protection laws.

Data Requests and Account Deletion

Both clients and consultants may request account deletion, deletion of specific data, or a copy of their data. Clients submit the request from the Account tab, consultants submit it from Consultant Account Settings, and the Data Deletion Request page in the legal centre remains available when the app cannot be used.

Deletion is not immediate and is reviewed by administration first. If the account has active bookings, unfinished sessions, pending payments, refunds, receipts, disputes, or safety reports, completion may be paused until the obligations are resolved and the parties' rights are protected. Basic requests may be processed within 7 business days, and processing may take up to 30 days for cases involving disputes, legal obligations, financial records, or security review.

The platform may retain certain records after a deletion request where necessary for legal compliance, fraud prevention, rights protection, dispute handling, or required financial records. Retention details are described in the Privacy Policy.

16. Platform Availability and Changes

Elegance Code may update, suspend, restrict, redesign, or discontinue any feature, workflow, report format, consultant account, or service area for legal, technical, operational, quality, or security reasons. The platform may not always be available without interruption.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Elegance Code is not liable for indirect losses, subjective dissatisfaction, consultant conduct outside platform controls, private payment arrangements, bank transfer failures, internet outages, device issues, inaccurate user submissions, or outcomes that depend on personal taste, third-party products, or external circumstances.

18. Suspension, Fraud, and Misuse

Elegance Code may suspend, restrict, or terminate any account that violates these Terms, creates safety or legal risk, misuses data, abuses users or consultants, manipulates bookings, submits false evidence, attempts fraud, or undermines platform integrity.

Reporting, Blocking, and Content Moderation

The platform provides internal and external mechanisms to report abusive conduct, suspicious receipts, privacy violations, inappropriate content, fraud, or any prohibited use. Reports may be submitted from inside the app or through the reporting page in the legal centre.

Reports are reviewed by the platform administration, and appropriate action may include warnings, message restrictions, user blocking, account suspension, content removal, order freezing, or referral to competent authorities where appropriate. Report decisions are not fully automated, and the platform may rely on order records, messages, receipts, timestamps, and system logs to evaluate reports.

Both clients and consultants can block the other party from the conversation in accordance with platform controls. Blocking prevents new direct messages and attachments, but does not prevent the platform from retaining records necessary for support, safety, dispute handling, or legal compliance.

19. Complaints and Dispute Handling

Users may contact support at elegancecode.app@gmail.com. Elegance Code may review available evidence including booking records, timestamps, QR events, support messages, uploaded proof, and system logs. The platform’s operational decision does not prevent either party from pursuing rights before competent authorities where applicable.

20. Compliance with Saudi and Gulf Requirements

Users and consultants must comply with applicable laws and regulations in the country where the service is requested or delivered, including consumer protection, e-commerce, data protection, intellectual property, cybercrime, advertising, tax, and professional licensing requirements.

21. Governing Law

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia, unless mandatory law in another competent jurisdiction requires otherwise. Any unresolved dispute shall be submitted to the competent authorities or courts in the Kingdom of Saudi Arabia, subject to applicable law.

22. Contact

For support, legal notices, privacy requests, or complaints, contact: elegancecode.app@gmail.com.